Scentiment Reviews | scentiment.co @ PissedConsumer

Jaime P Sky

Likely a Scam Company

Dec 02, 2023

1.0

I placed an order on 11/20 and one item was shipped the same day. The other items have not been shipped and the company seems to be ignoring me. I contacted paypal for help but still no response. After reading some of the reviews on the Scentiment website it appears the reviews are poor but still has 5 stars. I think that something shady is going on with this business and probably won't get the rest of my order or my money back. I will probably have to dispute the charge on my credit card or through paypal. Please avoid this company!

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Loss:

$186

Pros:

Products look nice

Cons:

Scam company
Never received items ordered

Preferred solution: Deliver product or service ordered

Devena M Klq

Devena M Klq |

THIS COMPANY SUCKS I NEVER RECIEVED MY ITEMS AND STILL WAS CHARGED THEN WAS TOLD DEAL WITH POST OFFICE THIS PRODUCT IS TO EXSPENSIVE FOR THEM TO JUST BRUSH YOU OFF FF

Oct 06, 2023

1.0

Scentiment - THIS COMPANY SUCKS I NEVER RECIEVED MY ITEMS AND STILL WAS CHARGED THEN WAS TOLD DEAL WITH POST OFFICE THIS PRODUCT IS TO EXSPENSIVE FOR THEM TO JUST BRUSH YOU OFF FF

Box left on porch may have neen tooken im not sure but what i do know is i never recieved and maybe they should have you sign for it since its to expensive to just leave so you wont have pissed customer

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Loss:

$300

Preferred solution: Full refund

User's recommendation: Sign for only

Laurie D Qde

Feel scammed

Jul 18, 2023

1.3

RU I have one pending issue with them regarding a defective diffuser. I went back and forth with them for weeks, patiently doing all the steps they suggested I try and correct the humming noise every time scent is put out. Nothing worked. Then they tried to tell me to return it at MY cost!! Why would I have to pay return shipping when it wasn't my fault to begin with!! I purchased other items from them too. Now, when I purchased a mini diffuser for my daughter a month ago, they make you join for a subscription. BUT it also states you can cancel at anytime. So a few days later, I canceled the subscription. Well a few days ago, I got an email saying my "scent" from my subscription is being sent to me. I immediately emailed them and showed proof that I DO NOT have a subscription. I just got an email telling me just bc I canceled the subscription, doesn't mean the order wouldn't be sent. WHAT??? Who is saying these idiotic things that don't make sense. So, they go on to say I can return the scent for a refund. Again, at my cost. Not to mention this horrible company takes DAYS to communicate. I hope they do not make it. They are scammers.

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Loss:

$291

Cons:

Many

Preferred solution: Full refund

User's recommendation: RUN!

2 comments

Guest-2362967

Jul 19, 2023

Wait until it happens again next month. Did you 'cancel' according to the terms and conditions as outlined by the original agreement ?

If you didn't read that, get a magnifying glass (you'll need it) and do so.

You may be in for a surprise. Beware also of the "automatic renewal" clause which, if left unaddressed, will cling to you for the rest of your life.

Helpful

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Anonymous

Guest-5031365

Houston, Texas

I did not intend to sign up for a recurring order. I wan not even done with the first samples when I was charged for a second.

Aug 31, 2023

1.3

I did not intend to sign up for a recurring order. Before I was even done with my first samples I was charged for a second batch. The scent is nice, but its too expensive for what you get. The scent did not last that long in my diffuser!and was not very strong. I will not be reordering. Its just too expensive.

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User's recommendation: Be very careful when you order that you do not end up with a subscription that you do not want.,

Elaine M Qqi

SCENTIMENT'S DIFFUSERS DO NOT WORK

Nov 20, 2023

1.0

DO NOT BUY FROM THIS COMPANY! THEY ARE A SCAM! I ORDERED THIS DIFFUSER AND SOME OILS AND MY ORDER TOTALED TO $220.00. AFTER 2 WEEKS I RECEIVED THE DIFFUSER AND IT DOES NOT WORK. I TRIED CALLING AND SENT THEM AN EMAIL AND NO ONE ANSERS THEIR PHONE NOR DO THE ANSWER THEIR EMAILS. TODAY I FINALLY GOT SOMEONE O THE PHONE AFTER CALLING 30 TIMES CONSTANTLY. I EXPLAINED TO THE CUSTOMER REPRESENTATIVE NAMED jEREMIAH THAT THE DIFFUSER WAS NOT WORKING AND THAT I WANTED A REFUND. JEREMAH SAID I COULD NOT GET A REFUND IF THE ITEM WAS USED. HOW REDICULOUS IS THIS! I USED IT AFTER TAKING IT OUT OF THE PACKAGE INTENDING TO USE IT. HOW DID I KNOW IT WASNT GOING TO WORK. WHEN YOU PURCHASE ANYTHING ANYWHERE YOU TRY IT OUT ASSUMING ITS GOING TO WORK. JEREMIAH SAID THEY WOULD CHARGE ME A 30% RESTOCKING FEE. ARE THEY GOING TO RESTOCK AN ITEM THAT DOESN'T WORK. THE BOTTLE OF OIL THAT I PUT IN THE DIFFUSER COSTED $35.00, HE TOLD ME I COLD NOT GET MY MONEY BACK BECAUSE i USED THE OIL. HOW THE HECK IS ANYONE GOING TO KNOW THAT THE DIFFUSER WORKS IF YOU DON'T PUT THE OIL IN THE DIFFUSER. I AM SO UPSET THAT A COMPANY CAN TREAT YOU LIKE THIS AND RIP YOU OFF. I AM GOING TO CALL MY CREDIT CARD COMPANY TO SEE IF THEY REFUND ME MY MONEY. PLEASE DO NOT BUY FROM THIS COMPANY AND EVERYONE WHO HAS PURCHASED AND BEEN RIPPED OFF SHOULD CONTACT THE ATTORNEY GENERAL AND PUT THIS COMPANY OT OF BUSINESS.

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Loss:

$220

Cons:

Rip off

Preferred solution: Full refund

User's recommendation: do not purchase their diffuser

1 comment

Guest-2434526

Nov 25, 2023

Same hear I’m contacting the better business bureau to get my money back

Helpful

Draco Eyv

Draco Eyv |

Murray, Utah

HORRIBLE ! I’m pissed! FALSE ADVERTISING!

Nov 12, 2023

DO NOT BUY!!! I REPEAT DO NOT BUY THIS PRODUCT!! FALSE ADVERTISING!!! HORRIBLE CUSTOMER SERVICE! From the beginning the product didnt work. The diffuser only covers a couple feet of scent .. literally you have to get close to it to smell the aroma. I made a claim but theres no number or anything to talk to someone so I emailed them. They took forever to respond and long story short they basically told me how to insert the oil , because they felt maybe I was doing it wrong - which I wasnt I gave it another day of trial and still didnt do its job as advertised. I sent them another email asking for a return label because i wanted my refund.. at this point its been a 2 month back and forth! Once they received my diffuser they said an oil was missing and they couldnt send me a full refund - although theyre the ones that told me how to use the oil ! How are you suppose to use the product without the oil right?! They charged me a 30% of my refund as a Restocking fee ! Who does this?!!! I paid $200 they refunded half of that!!! Im warning you ! DONT BUY IT BECAUSE ITS A RIP OFF!!!

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Loss:

$100

Preferred solution: Full refund

User's recommendation: DO NOT BUY!!! WARNING YOU! RIP OFF!

teresa r Vrc |

Cape Coral, Florida

Product did not work

Oct 29, 2023

1.0

Product did not work, and the company never refunded my money as requested after multiple request they pretended they couldnt find my order number when it was sent to them multiple times ! SCAMMERS Do not buy !!!

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Loss:

$110

Cons:

Product does not work

Preferred solution: Full refund

User's recommendation: Do not buy

Dax B Uku

Tampa, Florida

Disappointing Experience with Scentiment

Oct 13, 2023

5.0

I recently had a rather disappointing experience with Scentiment, and I feel compelled to share my frustrations. I had high hopes for this company, but unfortunately, they fell far short of my expectations. My journey with Scentiment began when I ordered a fragrance online. The website appeared professional, and the product descriptions were enticing. However, it all took a turn for the worse upon receiving my purchase. Firstly, the shipping process was excessively delayed. It took nearly double the estimated time for my order to arrive, which was inconvenient, especially given the premium price I paid for expedited shipping.

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Pros:

Love all the scene

Anonymous

Guest-5106744

Murrieta, California

THIS COMPANY SUCKS

Sep 14, 2023

FIRST THEY SEND YOU THE MACHINE WHICH YOU ONLY HAVE 14 DAYS TO TRY AND SEE IF YOU LIKE IT, WITH "SAMPLE" FRAGRANCES. OK, I GET IT, THE SAMPLES ARE SMALL TO SAY THE LEAST, BUT YOU THINK THAT THE NEW FRAGRANCES YOU ARE OBLIGATED TO GET ON AUTO SHIP WILL BE BIGGER FOR 40$$$, BUT NO, THEY ARE THE SAME SIZE AS THE SAMPLE AND LAST ABOUT 2 DAYS ONLY!!! IF YOU LOOK AT THE REVIEWS, THEY ARE BOGUS...WHO GIVE A 5 STAR RATING TO A PRODUCT THEY NEVER RECEIVED?? '09/13/2023 I did not received my product .' Ana M. Top 3 Fragrance Samples20ml x 3 then, you cannot call them AT ALL!!! NO CONTACT NUMBER, THEY DO NOT ANSWER THEIR LIVE CHAT NOR THEIR EMAILS. I GIVE THEM A Z RATING...THE LOWEST YOU CAN EVER GET

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User's recommendation: DO NOT BUY

Anonymous

Guest-4681686

Keller, Texas

Product Does Not Work

Jun 13, 2023

1.0

Buyer Beware. I bought the basic unit from the company, and signed up for the monthly refill program. Right out of the box, the unit did not work. There were no return instructions on the website, so I emailed them. They replied and said they didn't do returns or exchanges, but congratulated me on making the wise decision to purchase the "order Protection" and would have to file a claim. Basically, they want me to jump through 10 hoop and stand on my head to get them to do the right thing. I'm sure they're hoping i won't go through all the hassle... Then, they filled my monthly refill three weeks early. So now i have two months worth of oil and nothing to use them in.

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Janice P Cwf

I received part of an order today. I need to...

May 16, 2023

1.4

I received part of an order today. I need to speak to an agent soon. I’ve been dealing with wrong orders three times now. Contact me please. Order number I received today is wrong again. It’s 7932. My number is 815257****

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Lisa V Biw

Lisa V Biw |

Have not received my whole order

Mar 09, 2023

1.0

Scentiment - Have not received my whole order

I received only 1 of my 7 items ordered Order #2010 tracking #1Z435506YW1612**** I added pictures of my payment and my Oder

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Loss:

$200

Pros:

Love all the scene

Cons:

Having trouble with delivery

Preferred solution: Deliver product or service ordered

Janice P Cwf

Janice P Cwf |

Ottawa, Illinois

How the *** do you order from this place

May 08, 2023

2.3

I tried many times to order the mini starter kit, but every time my order summary shows just my choice of fragrance (which you have to subscribe to). But yet, I deleted all the choiceswhile I was ordering except for the mini starter kit. I did pick one fragrance also because it IS a kit. When I saw my order summary the kit was not even listed!!! This happened 3 times. Please let me know if Im just stupid!!!

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User's recommendation: If you can figure their ordering process no problem

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Scentiment

Scentiment Overview

Likely a Scam Company

THIS COMPANY SUCKS I NEVER RECIEVED MY ITEMS AND STILL WAS CHARGED THEN WAS TOLD DEAL WITH POST OFFICE THIS PRODUCT IS TO EXSPENSIVE FOR THEM TO JUST BRUSH YOU OFF FF

Feel scammed

I did not intend to sign up for a recurring order. I wan not even done with the first samples when I was charged for a second.

SCENTIMENT'S DIFFUSERS DO NOT WORK

HORRIBLE ! I’m pissed! FALSE ADVERTISING!

Product did not work

Disappointing Experience with Scentiment

THIS COMPANY SUCKS

Product Does Not Work

I received part of an order today. I need to...

Have not received my whole order

How the *** do you order from this place

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